Refunds & Returns

Refunds

Satisfaction: We want you to be pleased with your purchase. If you receive a defective or broken item, please contact us immediately. We will replace broken or defective items within 30 days of purchase, and do everything we can to make it "hassle-free". But please let us know right away, as we cannot guarantee replacement or refund of an item after the 30 day period.

Warranty: We extend no guarantee beyond that supplied by the manufacturers, and imply no warranty as to the merchantability or fitness for a particular purpose of any item. The liability of YardLover.com is limited to the purchase price at the time of shipment.

Damage Claims: If your merchandise arrives damaged, please contact us the day you receive it, so that we can contact the carrier within 48 hours. Contact us for instructions.

Merchandise Return Instructions

Returns, other than for broken or defective items, are at the discretion of the manufacturer. Some items are non-returnable, and some are also subject to a 25% re-stocking fee.

If a refund is issued, we will refund the purchase price of the item, less shipping and restocking fees (if applicable).

In order to receive a refund, you must Contact us for a return authorization number, return shipping address, and instructions. Tell us then whether you want the product replaced or exchanged, purchase price refunded, or receive a YardLover.com Gift Certificate. For items purchased over 60 days earlier, refunds will be given in the form of a YardLover.com gift certificate.

Return Instructions:

• Cut out and complete the "Return Form" from the bottom of the "Order Summary".
• Pack the merchandise and return form in a well-sealed shipping box, in the original package if possible. YOU MUST contact us for the return address. Not all items are returned to the same address. We cannot guarantee refunds if shipped to an incorrect destination.
• A Return Authorization Number will be assigned. This number must be written on the outside of the box. If not written, return may be rejected.
• Complete and attach the provided "Return Label" and ship by any method you choose. The customer is responsible for return shipping charges.